We recommend replacing products annually to make sure you're getting the best experience. But a good rule of thumb is that products without expiration dates (like cosmetics) are stable for 3 years from the time of manufacture, as long as they are stored at room temperature. You can find the manufacture date by the product lot number, located on the back, side or bottom of the product or embossed on the crimped end of the tube. It'll say LOT, followed by four numbers and then a letter (like LOT 0913L). The manufacture is the fourth digit. (So Lot 0913L was made in 2013, and is therefore good until 2016.) If you are interested in determining the exact age of a specific product, give us a call with the lot number and we will help you out.
With the launch of our newly reformulated products, the old formulations will no longer be manufactured. However, we are confident that you will truly love your experience with our new products, and all that they have to offer.
We reduced our ingredient list by 50% across our portfolio.
We now use more naturally-derived oils, like soybean, coconut, or cottonseed, in conditioners and moisturizers
We also now use more ingredients of natural origin without compromising on ingredients that make our products safe and gentle for your baby
While our products have been free from parabens, phthalates, 1,4 dioxane and formaldehyde-releasing preservatives since 2015 due to our ongoing reformulation process, now all our washes, shampoos, lotions and creams are even gentler without sulfates, and dyes*
Our products have been free of known allergens, but since the list of allergens is always evolving, we pushed further, to keep all potential and emerging allergens out of our new formulas
We simplified our approach to graphics and package design
We added clear iconography to explain which products are best for baby at specific ages and stages
We created softer, more comfortable easy-to-grip bottles with one-handed pumps
Since we removed dyes* from our products, we color coded our bottles for easy reference while shopping
Our unwavering commitment to parents and babies is the foundation for everything we do. We are continually learning about babies’ specific skin care needs with over 90% of all industry led baby skin care research coming from us! Now we have combined our latest clinical research with our love for babies to raise the bar even higher and improve our products. Every JOHNSON'S® product is designed to meet or exceed the top internationally recognized regulatory standards.
We collaborated with over 25,000 parents to help shape and refine our products, and packaging design for the NEW Johnson’s®. We used their feedback to create even gentler products that help parents bond with their baby during those special moments– from bathtime fun to bedtime snuggles. Because it’s not only about the science; we also care about what you think. Finally, parents told us 'less is more’, so we challenged ourselves to be even more choiceful and carefully evaluated each ingredient in our beloved formulas– nothing was sacred!
For an immediate response or to report an adverse event or a side effect from our products, please call us at 1-866-565-2229 M-F 9-5:30 ET. For all other comments, questions, and feedback about our products, please email us. Please note: our response time to emails is typically between 48-72 hours.