Skip to main content
Search

Title

FAQ Page

FAQ Filtering

Safety

QA Text: 
QA Question: 

Are all JOHNSON’S® baby products safe?

Absolutely. Safety is always our #1 priority.


All JOHNSON’S® products are carefully evaluated to meet the highest standards of safety and quality. That's how we've done it for over a century.


Because we know that just like you trust your pediatrician with your baby's health, you should be able to trust the products they recommend. We work with scientists, pediatricians, dermatologists, and nurses to make sure that happens with every product, every time.

Back to top
QA Question: 

Will your products make me break out or damage my skin? Can I use your products if I have allergies?

Our products in the USA are hypoallergenic, which means every ingredient – including fragrance – have met our rigorous safety standards for safety and hypoallergenicity. You can enjoy the relaxing aromas of all our products without worry.

Back to top

Ingredients

QA Text: 
QA Question: 

What are essential oils and are they okay to use on my baby?

Fragrances from seeds, bark, stems, roots, flowers, and other parts of plants are called essential oils. While naturally derived, they can be an issue for consumers with sensitive or delicate skin as most contain allergens. We don't want to put anything potentially irritating in JOHNSON’S® baby products, so our preference is to use fragrances that restrict common allergens.

Back to top
QA Question: 

I assume if something costs more it must be better and have better ingredients. Is this true?

Nope! Higher price doesn't always equal better quality, sometimes it indicates a different experience. Our goal is to provide parents a variety of products that are both affordable and trustworthy.

Back to top
QA Question: 

Does JOHNSON’S® baby shampoo contain formaldehyde or parabens?

No. Our products have always met or exceeded government safety regulations on formaldehyde. Due to changing public sentiment and concern, we reformulated JOHNSON’S® Baby products to remove it. We know that earning your trust means more than meeting governmental and scientific standards, and we never want you to worry about the products you're bringing into your home.

Back to top
QA Question: 

Does JOHNSON’S® baby shampoo contain Quaternium 15?

Yes. Here are a few facts about it:

  • - Quaternium 15 is NOT formaldehyde

  • - Quaternium 15 is a preservative that prevents contamination and spoilage in cosmetics and health care products

  • - Quaternium 15 is sometimes referred to as a "formaldehyde-releaser." This is true in gas form, which is known to cause cancer in rats when inhaled at high concentration.

  • - However, formaldehyde in water does NOT cause cancer

  • - In water-based products like shampoo, formaldehyde does not exist as a gas, but chemically combines with the water to form a different chemical called methylene glycol

  • - So when Quaternium 15 is added to shampoo as water, no formaldehyde gas can be detected in the product or in the air when the product is used

Back to top

Products

QA Text: 
QA Question: 

Why did the scent of JOHNSON’S® baby HEAD-TO-TOE™ wash change?

We know scent is super important in picking baby products. But so is gentleness and safety. So we made the best of both worlds! The new and improved JOHNSON’S® Baby HEAD-TO-TOE™ wash is hypoallergenic and perfect for baby's skin, which means it has a different (but still great) scent.

Back to top
QA Question: 

I noticed that some of the natural baby care products I was looking at in the store were different colors and sort of different textures, too. Why is that?

Just like you wouldn't buy a brown apple, when it comes to purchasing products that seem a little off, go with your gut. Natural products are created without chemicals and preservatives, which is what makes them safe. But that also means they don't always have the best shelf life. Sometimes they separate, discolor or start to smell while they're waiting on the store shelf. Don't feel bad about asking if there's a restock!

Back to top
QA Question: 

Do your products expire?

We recommend replacing products annually to make sure you're getting the best experience. But a good rule of thumb is that products without expiration dates (like cosmetics) are stable for 3 years from the time of manufacture, as long as they are stored at room temperature. You can find the manufacture date by the product lot number, located on the back, side or bottom of the product or embossed on the crimped end of the tube. It'll say LOT, followed by four numbers and then a letter (like LOT 0913L). The manufacture is the fourth digit. (So Lot 0913L was made in 2013, and is therefore good until 2016.) If you are interested in determining the exact age of a specific product, give us a call with the lot number and we will help you out.

Back to top
Back to Top