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JOHNSON’S® baby shampoo with calming lavender

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JOHNSON’S® baby Shampoo with Calming Lavender

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Reviews
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16 reviews 31% recommend this product Write a Review

Average Ratings

Overall
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2.3
1 - 8 of 16 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 6 days ago

New fragrance...yuck!

Review Questions: 
Where do you usually purchase this product?: Walmart
Are you a parent?: Yes
State: Massachusetts
Child age: under 1 year old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 35-44
Review Text: 
My family was in love with the original fragrance! We loved the smell of it and would sniff our daughter's head constantly! Her hair would come out so soft and shiny! This was the only shampoo I would buy for my daughter. Now all of that is gone since they changed their formula to the "new ultra-mild fragrance". It doesn't smell NEARLY as good as the original. Instead it smells like chemicals and it leaves my daughter's hair with an odd texture. I'm having another little girl next month and would love to have the original scent back! So sad!
Nickname: 
Bmommy3
Location: 
Dudley
Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Service 2 weeks 5 days ago
We’re so sorry to hear about your little one’s experience with our baby shampoo and we’d appreciate the opportunity to learn more and see what we can do to help. Please give us a call at 1-866-565-2229 between the hours of 9:00am – 5:30pm ET, Monday – Friday. We hope to hear back soon!
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 days ago

Change wanted

Review Questions: 
Where do you usually purchase this product?: Grocery Store
Are you a parent?: No
State: Missouri
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: No
Is JOHNSON’S® a brand you trust?: Yes
Age: 13-17
Review Text: 
love your shampoo (lavender particularly) but, I would appreciate removing sulfate from your products.
Nickname: 
Hads
Location: 
Imperial
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
2 months 3 weeks ago

Perfect for Sensitive adults, too.

Review Questions: 
Where do you usually purchase this product?: Other
Are you a parent?: No
State: Nevada
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 35-44
Review Text: 
I've been using this for years, alternating between original and lavender. This can be used head to toe and eliminates the need for conditioner (although I do a natural pre treat once in a while like an eggs and beer type deal). I do wish they'd bring back the old scent, though! I think this smells good, but the former scent was a favorite.
Nickname: 
Rena
Location: 
Las Vegas
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
10 months 1 week ago

Why did you change the scent??

Review Questions: 
Where do you usually purchase this product?: Grocery Store
Are you a parent?: Yes
State: Georgia
Child age: 1-3 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 25-34
Review Text: 
I've loved this product since I first stumbled upon it 3 or so years ago. For a family on a budget we typically don't buy brand name unless it's truly got something the off brands don't that we really like. For me it was the scent. I absolutely loved it. No, it was never lavender smelling to me but it smelled so GOOD. I loved to bury my nose in my kids hair after a bath and just take it in. I probably had about 4 bottles of it in my cart last I bought it so it lasted me awhile on my two little ones. Well. My son dumped out the last bottle in the bath and I went out to buy more. Highly disappointed when I opened it to find the scent changed. Why on earth would you change a great product?? Why would I pay twice the price for this horrible scent that smells even less like lavender than did the previous? Very unhappy with my purchase and I won't be buying again unless the scent is changed back to the previous.
Nickname: 
MamaMia
Location: 
Savannah
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
11 months 2 weeks ago

Smells bad and doesn't clean

Review Questions: 
Where do you usually purchase this product?: Target
Are you a parent?: Yes
State: New Jersey
Child age: under 1 year old
What influenced your purchase?: Friend
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 25-34
Review Text: 
As many other reviews have indicated, this does NOT smell like lavender. It has a distinctly "perfume" scent instead of a natural scent. Also, I have to use a LOT more of this than I used to. Even if I use enough to get a TON of lather, her hair still doesn't feel or smell clean when it dries. After getting this shampoo I tried the Honey Apple Baby Lotion and it smells and works great. I will have to switch to the Honey Apple baby wash too. Disappointed I can't get something that smells lavender from Johnson's anymore.
Nickname: 
spazzling21
Location: 
Collingswood, NJ, USA
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Service 11 months 2 weeks ago
Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-866-565-2229. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
1 year 4 days ago

"Improved Formula" = Terrible Scent

Review Questions: 
Where do you usually purchase this product?: Walmart
Are you a parent?: Yes
State: Virginia
Child age: 1-3 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 25-34
Review Text: 
We used to use this before the "improved formula" came out and we loved the smell. It had a very calming lavender scent to it. Now, with the "Improved Formula" it simply smells like chemicals. While it generally rinses out a little better than before, it down right stinks. I wish Johnson's hadn't gone and messed with a good thing.
Nickname: 
PapaBear
Location: 
Alexandria
Client Responses: 
Response from Johnson and Johnson, JOHNSON'S®, Consumer Care 1 year 3 days ago
Thank you for your review, PapaBear. We would love to speak with you to learn more about your experience with this product, as well as answer any questions you may have. Please call our Consumer Care Center at 1-866-565-2229 Monday-Friday 9AM-7PM. We hope to hear from you!
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Rating: 
1 2 3 4 5
Submission Date: 
1 year 2 months ago

Terrible new scent

Review Questions: 
Where do you usually purchase this product?: Walmart
Are you a parent?: Yes
State: Alaska
Child age: 7-10 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: No
Is JOHNSON’S® a brand you trust?: No
Age: 35-44
Review Text: 
The new smell is awful!! Caused an asthmatic/allergic reaction and my child coughed for hours after using it!! Horrible for an "improved" product! We used the former formula since our child was a baby...we will NOT be buying it again.
Nickname: 
Madder Dad
Location: 
Edmonton, AB, Canada
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Service 1 year 2 months ago
Thank you for writing this review. We wouldn't expect this would cause your child to cough after using. We'd like to learn more about your experience. Please give us a call at 1-866-565-2229. We're available Monday-Friday, 9AM-7PM EST. We look forward to speaking with you.
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
1 year 6 months ago

Scent changed, no longer lavender smelling

Review Questions: 
Where do you usually purchase this product?: Grocery Store
Are you a parent?: Yes
State: California
Child age: 1-3 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: No
Is JOHNSON’S® a brand you trust?: Yes
Age: 45-54
Review Text: 
Why did JnJ change this product! The scent is now strong like a cheap perfume. No lavender scent. More like citrus. The strong scent caused sneezing. We have not experienced this with the old formula. We won't purchase again until the scent is changed back to the original.
Nickname: 
Mad Dad
Location: 
San Francisco, CA, USA
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 1 year 6 months ago
We appreciate your review, Mad Dad. We understand your frustration and we'd like to learn more about this so we can help and answer any questions you may have. Please call our Consumer Care Center at 1-866-565-2229 Monday-Friday 9AM-7PM. We hope to hear from you!
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