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JOHNSON’S® baby shampoo with calming lavender

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JOHNSON’S® baby Shampoo with Calming Lavender

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Reviews
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13 reviews 3 out of 13 (23%) recommend this product Write a review

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1 - 8 of 13 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 4 weeks ago

Why did you change the scent??

Review Questions: 
Where do you usually purchase this product?: Grocery Store
Are you a parent?: Yes
State: Georgia
Child age: 1-3 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 25-34
Review Text: 
I've loved this product since I first stumbled upon it 3 or so years ago. For a family on a budget we typically don't buy brand name unless it's truly got something the off brands don't that we really like. For me it was the scent. I absolutely loved it. No, it was never lavender smelling to me but it smelled so GOOD. I loved to bury my nose in my kids hair after a bath and just take it in. I probably had about 4 bottles of it in my cart last I bought it so it lasted me awhile on my two little ones. Well. My son dumped out the last bottle in the bath and I went out to buy more. Highly disappointed when I opened it to find the scent changed. Why on earth would you change a great product?? Why would I pay twice the price for this horrible scent that smells even less like lavender than did the previous? Very unhappy with my purchase and I won't be buying again unless the scent is changed back to the previous.
Nickname: 
MamaMia
Location: 
Savannah
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
5 months 6 days ago

Smells bad and doesn't clean

Review Questions: 
Where do you usually purchase this product?: Target
Are you a parent?: Yes
State: New Jersey
Child age: under 1 year old
What influenced your purchase?: Friend
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 25-34
Review Text: 
As many other reviews have indicated, this does NOT smell like lavender. It has a distinctly "perfume" scent instead of a natural scent. Also, I have to use a LOT more of this than I used to. Even if I use enough to get a TON of lather, her hair still doesn't feel or smell clean when it dries. After getting this shampoo I tried the Honey Apple Baby Lotion and it smells and works great. I will have to switch to the Honey Apple baby wash too. Disappointed I can't get something that smells lavender from Johnson's anymore.
Nickname: 
spazzling21
Location: 
Collingswood, NJ, USA
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Service 5 months 5 days ago
Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-866-565-2229. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
5 months 4 weeks ago

"Improved Formula" = Terrible Scent

Review Questions: 
Where do you usually purchase this product?: Walmart
Are you a parent?: Yes
State: Virginia
Child age: 1-3 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 25-34
Review Text: 
We used to use this before the "improved formula" came out and we loved the smell. It had a very calming lavender scent to it. Now, with the "Improved Formula" it simply smells like chemicals. While it generally rinses out a little better than before, it down right stinks. I wish Johnson's hadn't gone and messed with a good thing.
Nickname: 
PapaBear
Location: 
Alexandria
Client Responses: 
Response from Johnson and Johnson, JOHNSON'S®, Consumer Care 5 months 4 weeks ago
Thank you for your review, PapaBear. We would love to speak with you to learn more about your experience with this product, as well as answer any questions you may have. Please call our Consumer Care Center at 1-866-565-2229 Monday-Friday 9AM-7PM. We hope to hear from you!
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Rating: 
1 2 3 4 5
Submission Date: 
8 months 2 days ago

Terrible new scent

Review Questions: 
Where do you usually purchase this product?: Walmart
Are you a parent?: Yes
State: Alaska
Child age: 7-10 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: No
Is JOHNSON’S® a brand you trust?: No
Age: 35-44
Review Text: 
The new smell is awful!! Caused an asthmatic/allergic reaction and my child coughed for hours after using it!! Horrible for an "improved" product! We used the former formula since our child was a baby...we will NOT be buying it again.
Nickname: 
Madder Dad
Location: 
Edmonton, AB, Canada
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Service 8 months 1 day ago
Thank you for writing this review. We wouldn't expect this would cause your child to cough after using. We'd like to learn more about your experience. Please give us a call at 1-866-565-2229. We're available Monday-Friday, 9AM-7PM EST. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
11 months 3 weeks ago

Scent changed, no longer lavender smelling

Review Questions: 
Where do you usually purchase this product?: Grocery Store
Are you a parent?: Yes
State: California
Child age: 1-3 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: No
Is JOHNSON’S® a brand you trust?: Yes
Age: 45-54
Review Text: 
Why did JnJ change this product! The scent is now strong like a cheap perfume. No lavender scent. More like citrus. The strong scent caused sneezing. We have not experienced this with the old formula. We won't purchase again until the scent is changed back to the original.
Nickname: 
Mad Dad
Location: 
San Francisco, CA, USA
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 11 months 3 weeks ago
We appreciate your review, Mad Dad. We understand your frustration and we'd like to learn more about this so we can help and answer any questions you may have. Please call our Consumer Care Center at 1-866-565-2229 Monday-Friday 9AM-7PM. We hope to hear from you!
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Rating: 
1 2 3 4 5
Submission Date: 
1 year 2 weeks ago

Allergic reaction

Review Questions: 
Where do you usually purchase this product?: Other
Are you a parent?: Yes
State: Georgia
Child age: 4-6 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 45-54
Review Text: 
I love this product and the way it smells but lately when I wash my sons hair, I've notice that he coughs all night long. I'm going to have to find a product that agrees with him. The coughing occurs only the nights that his hair is washed.
Nickname: 
Zmom
Location: 
Augusta, GA, USA
Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 1 year 2 weeks ago
Thanks for your review, Zmom. We wouldn't expect your son to cough at all after using our product, and we'd like to learn more. Please give us a call at 1-866-565-2229 Monday-Friday between 9am-7pm ET. We hope to hear from you soon.
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Rating: 
1 2 3 4 5
Submission Date: 
1 year 4 months ago

This product has a new scent

Review Questions: 
Where do you usually purchase this product?: Walmart
Are you a parent?: Yes
State: Alabama
Child age: over 18 years old
What influenced your purchase?: Other
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: Over 65
Review Text: 
I have used the lavender scented shampoo for a couple of years and loved it. Recently the scent has changed drastically. Instead of mild sweet lavender it smells like marigolds and coconut. Definitely not a change for the better!
Nickname: 
Grandma
Location: 
Tuscaloosa, AL, USA
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
1 year 5 months ago

Burns Eyes

Review Questions: 
Where do you usually purchase this product?: Grocery Store
Are you a parent?: Yes
State: Georgia
Child age: 1-3 years old
What influenced your purchase?: TV commercial
Do you consider JOHNSON’S® to be an expert in baby care?: Yes
Is JOHNSON’S® a brand you trust?: Yes
Age: 25-34
Review Text: 
I bought this product for my 3 year old daughter because she always complained about the other product hurting her eyes even though there tear free. So, with this one being as gentle as water i thought it would help but we used it last night and it seemed to be worse because she freaked out when i rinsed her hair.
Nickname: 
Ashley87
Location: 
Columbus, GA, USA
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Care 1 year 5 months ago
Thank you for your feedback, Ashley87. We're so sorry to hear that this happened, and we want to learn more, as it's not a typical reaction to our products. Please give us a call at 1-866-565-2229, Monday through Friday, 9AM to 7PM ET. We hope to hear from you soon!
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